Privacy Policy - Milestone Innovative Technologies

Milestone Innovative Technologies is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Milestone Innovative Technologies is a software development and IT services company established in 2009, with operations in India and the United Arab Emirates.

We provide:

Software products
Custom software development
Website development
Digital marketing
IT consulting and related services

3. Information We Collect

a) Personal Information

We may collect:

Name
Email address
Phone number
Company name
Information submitted via contact or enquiry forms

b) Technical & Usage Information

IP address
Browser type and version
Device information
Pages visited and time spent on our website

c) Cookies & Tracking Data

We use cookies and similar technologies to enhance user experience and analyze website traffic.

4. Analytics & User Behavior Tracking

We use third-party analytics and tracking tools, including:

Google Analytics (GA4)
Google Ads
Meta (Facebook & Instagram) Pixel
LinkedIn marketing tools
Microsoft Clarity

Microsoft Clarity

We use Microsoft Clarity to understand how users interact with our website through:

Click tracking
Mouse movement tracking
Scroll tracking
Session replays (visual reconstruction of user interactions)

This helps us:

Improve usability and performance
Identify technical issues
Enhance user experience

Data Protection Measures

Sensitive information such as passwords and payment details is not intentionally collected
Data masking features are applied where applicable to protect user privacy

5. How We Use Your Information

We use collected information to:

Respond to enquiries and demo requests
Provide and improve our services
Communicate regarding products and offers
Improve website performance and usability
Conduct marketing and remarketing campaigns
Monitor and prevent fraudulent or abusive activity

6. Cookies & Tracking Technologies

Our website uses cookies and third-party tracking technologies for analytics and advertising purposes.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain functionalities of the website.

7. Sharing of Information

We do not sell personal data. We may share information:

With trusted service providers (hosting, analytics, advertising platforms)
To comply with legal obligations
To protect our rights, security, and infrastructure

8. Data Security

We implement appropriate technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is completely secure.

9. Data Retention

We retain personal data only as long as necessary for business, legal, or operational purposes.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

Access your data
Correct or update your data
Request deletion
Withdraw consent
Opt out of marketing communications

To exercise your rights, contact us using the details below.

11. International Data Transfers

As we operate in India and the UAE and serve international clients, your data may be processed in multiple jurisdictions. We ensure appropriate safeguards are in place.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy:

Milestone Innovative Technologies
Mazayad Mall – Office 56, Tower 2, 7th Floor
Mohamed Bin Zayed City – Z9 01
Abu Dhabi – United Arab Emirates

📞 +971 50 540 8241
✉ info@milestoneit.net
🌐 https://www.milestoneit.ae

Effective Date: April 2026